Design

The best meetings feel like fireside chats. The balance of listening and storytelling of all present—it's an art.

Client Leadership, Design

I am an innovator by nature, a designer at heart and I enjoy consulting for interesting companies and organisations, exploring possible futures and developing the paths to get there.

Business

Great human-centered design is a core element of being a great business strategist – choiceful strategy is contingent on a deep understanding of user behaviour

Insights

I am a passionate learner. There is nothing more exhilarating to me than seeing the world in new ways.

Business

Something very magical happens when you stop and listen. Seek first to empathize, then analyze.

Business

There is always a solution, a silver lining, and a second chance.

Design

I enjoy improvising new ways to mix empathy, skepticism, and humor in different amounts.

Business

Never stay up on the barren heights of cleverness, but come down into the green valleys of silliness.

Design

I'm interested in learning about the many factors and circumstances that shape who we are.

Business

"There is nothing permanent except change."

Design

Question yourself every time you think you only see one thing in people.

Design

无常是常 - “Constant change is also a form of pattern”

Design

I believe a successful concept or product needs three things: user desirability, a passionate team and fun.”

Business

For every minute you are angry you lose sixty seconds of happiness.

Design, Insights

Think bigger.

Client Leadership

My passion is building brilliant teams from gloriously eccentric and diverse individuals.

Design, Insights

People can’t suggest what they cannot yet comprehend. But cultural ethnography & knowing how to see the gaps, exposes opportunity.

Design

I love exploring the intersection between design, music, and engineering while sprinkling some business on top.

Client Leadership, Insights

I will rarely keep you guessing—whether through spoken words or via my uncontrollable expressions—you'll know what I'm thinking.

Design

Believer in radical empathy & stating the obvious.

Insights

I am almost compulsively interested in the details of human behavior.

Business, Client Leadership

I love solving problems. The harder the problem the better.

Client Leadership

If you tell me something can’t happen, I’m convinced that it can.

Business

I am at my best interacting with people and learning from different perspectives

Client Leadership, Design

I think and draw (and sometimes gesture) in diagrams.

Business, Client Leadership

I love people, life and productive interactions.

Design

You can’t innovate without getting your hands dirty.

Design

I'm a curious, empathetic, hybrid thinker.

Operations

I hate sad stories but only read books about real life disasters and human survival. I'm a contradiction.

Design, Insights

"Commitment is what transforms a promise into reality... the power to change the face of things. It is the daily triumph of integrity over skepticism." – Abraham Lincoln

Design

It takes a village to notice and act on the emerging opportunities that could change everything. Enabling people to take agency is what I’m all about.

Design

I would rather ask why not than why.

Insights

"The power of imagination makes us infinite"

Design

Good people drink good beer.

Design

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. — Maya Angelou

Insights

I ask a lot of questions. It's my favorite way of finding answers.

Client Leadership

I'm a futurist and innovation expert.

Business

You’re never as good as your best review, and never as bad as your worst

Business, Client Leadership

I am avid collector of stories. Stories of breakthroughs in business, of new ways to solve old problems, of inspiring experiences that can be created to improve people’s lives.

Business

I prefer listening to talking. It's more interesting to hear something new than speak to what I already know.

Client Leadership

I view my job as helping clients to unlock their capacity to innovate by looking at their problem in a new way.

Business, Insights

Feeling uncomfortable is a great sign that you're growing. I think the same is true for companies.

Business

I'm fascinated by great businesses across the globe and optimizing the sharing of that knowledge.

Business, Client Leadership

I'm most passionate about helping drive growth at our client's organizations by forcing them to challenge conventional thinking (and inherent orthodoxies) and arrive at differentiated solutions.

Insights

I am energized by others' skills and passions.

Design, Insights

I don't believe in boredom.

Client Leadership

Innovation isn't about the invention of one thing. It's about the elegant integration of many things.

Client Leadership, Design

In all my work I strive to have empathy for people, patience for new ideas to emerge, and humility, because most often the best ideas won’t come from me.

Business

How we did things yesterday doesn't define what we can do tomorrow.

Business

Nothing incredible ever came from being right first time.

Business, Insights

Why not?

Design

Design is not a passive process and shouldn't lead to a passive product.

Business

Generating innovative business concepts is not all about natural creativity. Groups of people with the right backgrounds, provided with the right processes and stimuli, can develop the best ideas.

Business

"The solutions all are simple - after you have arrived at them. But they're simple only when you know already what they are." - Robert Pirsig

Design

Cynically optimistic.

Insights

Learning how other people see things can open up the whole world.

Business

He aha te mea nui o te ao. He tāngata, he tāngata, he tāngata (What is the most important thing in the world? It is people, it is people, it is people.)

Business, Insights

I live for the moment when an unexpected insight completely changes how we look at a client's problem.

Client Leadership, Design

Irreducibly imperfect.

Design

I try my best—and am constantly learning

Design

I believe good humor is critical to success. And I laugh like a dolphin. So get ready.

Business

It is experience, or a combination of different experiences that allows us to create something unique.

Design

"Inhale Dreams, Exhale Limits"

Insights

I like to think in problems because that’s how you understand solutions.

Client Leadership

You can observe a lot just by watching.

Business

Frameworks are useful tools, but eventually a human being has to make a decision.

Insights

I love to think about how people think

Design

I’m a designer, not a scientist. To my mind, information is nothing without emotion.

Business

“Deep insights, bold actions”

Operations

My favorite subject is my family and friends.

Design, Insights

The creation of value for people, with people, is what drives me every day.

Design

I believe engaging all stakeholder and having them join the team at the design table is an essential part of creating a solution that will truly make change.

Client Leadership

“Judge someone by their questions rather than by their answers” – credit to Voltaire

Business, Client Leadership

I think empathy for the end-user is an incredibly powerful tool and fundamental to creating sustainable solutions in our ever-changing world.

I'm inspired by high performance entrepreneurial teams that make an impact in the world.

Design

Everybody's got great ideas. The difference is in who can make great ideas a reality.

Client Leadership, Design

I really like snark. It's not you, it's me.

Insights

It's taken a bit longer to figure things out than I first thought it might.

Business

How can I know what I think until I see what I say?

Business, Design

“You see, I think about once a week” – David Allen

Client Leadership, Design, Insights

It’s the places and cultures I have worked in and the people I have worked with that make my job exciting!

Business, Client Leadership

I am passionate about helping leaders and their organizations innovate and grow meaningfully and sustainably.

Insights

What gets me up in the morning is finding the ‘extra’ in the ‘ordinary’.

Design

The best design is invisible, and achieves beauty through functionality.

Design, Insights

How might we...

Design, Insights

I truly believe that we have a responsibility to ourselves and to humanity to use our expertise (whatever they may be) to help one another.

Business, Client Leadership

I'm passionate about helping business leaders and their teams revitalize and grow their organizations through innovation.

Business, Design

We have so much time and so little to do. Strike that, reverse it.

Business

Simple problems are boring. Bring on the complexity.

Design, Insights

I enjoy being at the intersection of design and business, uncovering the deep connections between these seemingly unrelated fields.

Design

Tell me more about you.

Business, Client Leadership

After more than 25 years of consulting, I’ve discovered that the value we bring is rarely better answers, but rather the confidence to take action.

Client Leadership, Design

Teams call on me to help integrate design perspective into strategic questions, explore new ways of prototyping or piloting, and to help build alignment amongst stakeholders.

Design

Trying not to boil the ocean.

Insights

Growing up in different cultures often made me feel like an “outsider, but helped me to quickly gain “insider” empathy and identify with the people around.

Business, Client Leadership

The core of innovation is about listening to the consumer or client and identifying unmet needs.

Design, Insights

Consider me as a kind of solvent to sticky problems.

Insights

Combining Economics and Design to understand people.

Business, Client Leadership

I love making the world easier for people to navigate.

Business, Client Leadership

I love helping large organizations disprove the myth that big companies can't be innovative.

Design

Creativity is a social process.

Design, Insights

When we convene people and create the space, design has the power to remind us of what could be and what we’re capable of.

Business

"The four most important words in business are 'What do you think?'’ Bill Marriott, Jr.

Design, Insights

I see insights as clues to help us unravel the mystery of what it means to be human.