HR and design thinking: Architecting the employee experience

Design thinking takes aim at unnecessary workplace complexity by putting employee experience first.

In July, Ruth Schmidt joined Deloitte's Burt Rea, director, human capital, and Josh Bersin, principal, Bersin by Deloitte, for a Dbriefs HR Executive Series webcast to discuss how using design thinking to help move HR's focus beyond building programs and processes to creating meaningful employee experiences. Check out the recording to learn more about the principles of design thinking from Ruth and how a user-centered approach can be--and is being--adapted by HR teams.

In the broadcast, the hosts discuss a number of topics including:

  • How design thinking can help HR evolve from process developer to experience architect, and questions HR should ask in applying design thinking.
  • How design thinking is being applied to organizational design, employee engagement and compensation, recruiting, and learning.
  • Practical implementation considerations, including schooling HR in design thinking, learning from customer service uses of design thinking, and iterative prototyping.

View this recording and download the presentation materials on Deloitte.com to discover how design thinking can help create HR solutions that improve employee satisfaction, engagement, and productivity.

View the recorded webcast
Download the presentation materials