Watch: Slow Down to Go Fast - The Power of Positive Friction

While behavioral economics applied to user-centered design is already increasingly seen as a valuable lens for developing solutions for consumers, the same lens can be applied to employees. Some of our same behavioral tendencies and cognitive biases we use to make decisions outside of work are impacting our decisions from 9 to 5. This can be especially important to recognize when organizations seek to balance efficiency and effectiveness.

Recently, Ruth Schmidt talked about “The Power of Positive Friction" at the Adaptive Path Service Experience Conference in San Francisco. During the session, she shared how inserting positive friction—intentional speed bumps to slow down processes—can actually improve the employee experience while helping achieve business goals.

Watch her full presentation and view her slides to learn how you can "slow down to go fast."